Though it is best to have your jewelry professionally cleaned by a jeweler, there are some simple ways to keep your jewelry fresh. Moisture in the air causes tarnish on silver so storing pieces in a jewelry box or airtight plastic bag helps to prevent discoloration. Occasionally rinsing your piece in warm water with mild dish soap will keep it clean from oils. Gently brush with a soft bristled toothbrush under water. Let the piece air dry and polish with a soft cloth. Chemical jewelry cleaners are generally harsh and can eat away the surface of metal over time and damage certain stones, so using these is not recommended.
Wear will eventually show on jewelry that is worn often. Polished surfaces will gain micro scratches, and matte brushed surfaces will appear shinier over time. Jewelers can usually refinish your piece easily. The surface treatment on blackened (oxidized) sterling silver will lighten over time where it touches the skin, creating a finish unique to the wearer. Contact me with questions about cleaning or refinishing your Meg by Hand jewelry.
RETURNS + EXCHANGES
Meg by Hand is a one lady shop. All sales are final and cannot be returned.
If you are not happy with your purchase, you may exchange your eligible item for a similar item if addressed within 7 days of receipt. This includes exchanging for a different size or color/finish, and only applies to pieces already in stock. Please note, custom orders and sale items are ineligible for exchanges. Items that have been resized, damaged or otherwise altered after delivery will not be accepted for an exchange. Items must be in new, unused condition and in original packaging. Return shipping costs will be incurred by the customer. However, if the return is due to my error or receipt of damaged goods, return shipping costs will be covered. Delivery confirmation and insurance is recommended when mailing back to me. Please contact me to confirm your order is eligible for an exchange and to initiate the process.
I welcome custom orders! Please get in touch about my current timeline, which varies each season. Please note, due to the highly personalized process involved in their creation, custom pieces cannot be returned or exchanged.